Refund and Returns Policy
At SVV Molders, operating under the brand LOLAA Incense Sticks, we strive to ensure customer satisfaction with our products. This Refund and Returns Policy outlines the conditions under which refunds and returns are accepted.
1. Eligibility for Returns
- Returns are accepted for products that are defective, damaged during transit, or incorrect (e.g., wrong product or quantity delivered).
- To be eligible for a return, the product must be:
- Unused and in its original packaging.
- Accompanied by proof of purchase (invoice or receipt).
- Reported for return within 7 days of delivery.
2. Return Process
- Customers must contact our support team at +91 78422 33337 or email us (if applicable) to initiate a return request.
- Provide details of the issue, including images of the damaged or defective product, if applicable.
- Once the return request is approved, customers will receive instructions for returning the product.
3. Refunds
- Refunds are processed under the following conditions:
- Approved returns for defective, damaged, or incorrect products.
- Products deemed eligible after inspection upon return.
- Refunds will be issued via the original payment method within 7-10 business days after the returned product is received and inspected.
4. Non-Refundable and Non-Returnable Products
- Products that are damaged due to misuse, mishandling, or improper storage by the customer.
- Products returned without prior approval or after the specified return period.
5. Replacement Policy
- If eligible, customers may choose to receive a replacement product instead of a refund.
- Replacement processing times depend on product availability and shipping logistics.
6. Shipping Costs
- Shipping costs for returning the product are borne by the customer unless the return is due to our error (e.g., incorrect or defective product).
- In case of approved refunds or replacements, we may reimburse reasonable return shipping costs.
7. How to Contact Us
For assistance with returns or refunds, please contact us:
SVV Molders
Agarbathi Industry
H.No. 9-794/3, SV Nagar,
Nagaram, Hyderabad – 500083, Telangana, India
Phone: +91 78422 33337