At SVV Molders, we aim to deliver your LOLAA Incense Sticks, dhoop cups, and dhoop sticks promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of our products.
1. Shipping Locations
- We ship our products across India and internationally, subject to the availability of logistics services in the destination area.
- For international shipping, additional customs duties and import taxes (if applicable) will be borne by the customer.
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Charges
- Shipping charges vary based on the delivery location, order size, and weight.
- The total shipping cost will be displayed during checkout or provided at the time of order confirmation for offline orders.
4. Estimated Delivery Time
- Domestic deliveries typically take 5-7 business days.
- International deliveries may take 10-15 business days, depending on the destination.
- Delivery timelines are subject to change due to factors beyond our control, such as weather, transportation delays, or customs clearance.
5. Order Tracking
- Once your order is shipped, a tracking ID will be shared via email, SMS, or WhatsApp.
- You can track your order using the provided tracking ID on the courier partner’s website.
6. Delivery Policy
- Ensure that the delivery address provided is accurate and complete.
- If the delivery is unsuccessful due to an incorrect address or unavailability of the recipient, re-delivery charges may apply.
7. Shipping Restrictions
- Certain remote locations may not be serviceable by our logistics partners. In such cases, we will notify you and provide alternate solutions.
- We do not ship perishable or hazardous items.
8. Damaged or Lost Packages
- If your package is damaged during transit, please notify us within 48 hours of receiving the product, along with photos for verification.
- In case of lost shipments, we will work with the courier service to resolve the issue and ensure timely assistance.
9. Contact Information
For shipping inquiries or assistance, please reach out to us:
SVV Molders
Agarbathi Industry
H.No. 9-794/3, SV Nagar,
Nagaram, Hyderabad – 500083, Telangana, India
Phone: +91 78422 33337